Introduction
At Defentra, we are committed to maintaining the highest standards of privacy and data protection. This Privacy Policy outlines how we collect, use, store, and protect personal and corporate information. It applies to all interactions with Defentra, including but not limited to website visitors, clients, partners, and stakeholders engaging with our services, consultations, or platforms.
We understand the importance of discretion in the security sector. Client identities, project details, and any sensitive information are treated with strict confidentiality and are never disclosed without consent
Information We Collect
1. Personal Information
- Name
- Email address
- Phone number
- Job title
2. Corporate Information
- Company name
- Business address
- Job role
- Location-related data
3. Technical Data
- IP addresses
- Device and browser type
- Site usage behavior and session analytics
4. Security & Surveillance Data (when applicable)
- System interactions within secure platforms or demo environments
- User activity logs within client portals (if used)
How We Collect Information
- Web forms (e.g., consultation requests, quote forms, and downloadable content).
- Cookies and tracking technologies for site optimization.
- Direct communications (calls, emails, messaging).
- Integrated third-party platforms (CRM, analytics, or cloud tools).
Why We Collect This Information
- Deliver our security services and consultations efficiently.
- Customize communications and improve service accuracy.
- Enhance user experience on our platforms.
- Meet legal, contractual, and cybersecurity compliance requirements.
How We Use Your Information
- Respond to client inquiries and service requests.
- Perform internal analysis and optimize marketing efforts.
- Conduct security assessments, audits, or project documentation.
- Communicate with vendors or service partners (where necessary).
Data Sharing and Disclosure
We do not sell your personal or corporate information, However, we may share data with:
- Third-party service providers (such as CRM platforms, web hosting, or analytics tools) solely for operational purposes.
- Legal or regulatory authorities, only if required by law.
- Affiliated entities or subsidiaries, such as regional offices in KSA or UAE, under strict confidentiality agreements.
Data Retention
We retain data only for as long as necessary to:
- Fulfill service commitments,
- Meet operational needs,
- Comply with legal or regulatory requirements.
Once data is no longer required, it is securely deleted or anonymized.
Data Security Measures
Defentra employs advanced, technology-driven safeguards to protect your data:
- AI-enabled threat detection and prevention.
- End-to-end encryption protocols.
- Role-based access control and internal security policies.
- Regular audits to ensure compliance with the latest standards.
Confidentiality is not just a promise—it is embedded into our operational DNA.
Your Rights
You have the right to:
- Access, correct, or delete your personal information.
- Opt out of marketing communications at any time.
- Request data export or restrict data processing, subject to applicable laws.
To exercise any of these rights, please contact our Data Privacy Officer using the information below.
Cookies Policy
We use the following types of cookies:
Essential cookies: for core website functionality.
Analytics cookies: to understand visitor behavior and improve performance.
You may control or disable cookies through your browser settings or via our Cookie Preferences Page.
Third-Party Links
Our website may include links to external websites.
Defentra is not responsible for the privacy practices or content of those external sites.
Users are encouraged to read the privacy policies of any third-party websites they visit.
Children’s Privacy
Defentra’s website and services are intended for individuals aged 18 and above.
We do not knowingly collect personal data from children under 18. If such data is inadvertently collected, it will be deleted promptly upon identification.
Policy Updates
We may update this Privacy Policy periodically to reflect legal, technological, or business changes.
Any updates will be posted on this page, and major changes may be communicated via email.
Last Updated: May 2025
Contact Information
For privacy-related inquiries or requests, please contact:
Data Privacy Officer – Defentra
Email: info@defentra.net
Phone: +201152254900
Or through our contact form at: Click here